10.2 - Cancellation & Group Fit
I understand that:
If I cancel my child’s participation more than 7 days before the program or workshop start date, any fees already paid may be refunded or credited toward a future Happy Core™ or Homework Hero™ offering, at Kristin’s discretion.
If I cancel my child’s participation within 7 days of the start date or after the program has begun, fees are generally non-refundable, as the space has been held for my child and preparation time has been invested.
Missed sessions (for example, due to illness, family events, or schedule conflicts) are not automatically refunded, and make-up sessions are only offered if available and cannot be guaranteed, as outlined in the Booking & Cancellation Policy.
I also understand that:
Many children in these programs have ADHD, anxiety, or learning differences, and it is normal for some days to be harder than others. My child will always be encouraged—but not forced—to participate and can take breaks when needed.
If my child is consistently very distressed, highly disruptive, or unwilling to participate over time in a way that affects their experience or the group, Kristin will contact me so we can discuss what is happening and explore adjustments or additional support.
If, after reasonable efforts and communication, it is decided that the group format is not the right fit for my child at this time, and my child is withdrawn from the program or workshop for this reason, remaining fees are generally not refundable, as the place has been held for my child and preparation time has taken place.